It’s the first tax season since the CRA revamped its services. Here’s what to expect

From CTV News

The Canada Revenue Agency says taxpayers should have an easier time this tax season, a year after it faced criticism for long wait times and, in some cases, bad advice from representatives.

The agency has revamped its operations, undertaking a government-ordered service improvement plan focused on addressing call centre delays, which wrapped up in December. Since then, it’s streamlined its websites, hired more call centre workers and rejigged standards for accuracy.

“We recognize that our service has been challenging in the past,” said Melanie Serjak, assistant commissioner of the assessment benefits and service branch at the Canada Revenue Agency.